TERMS OF SALE, SHIPPING & SALES TAX INFORMATION
We accept PayPal, Checks and Money Orders. If you prefer to pay by check or money order please email me at [email protected] and I will send you an invoice. Your order will be processed once funds have cleared.
Shipping charges shall be based on actual cost. Small orders of 1-2 bars will be shipped first class mail in a padded envelope unless otherwise requested. Insurance will be provided only upon the buyer's request. All other orders are shipped via USPS by whichever method provides the best rate available. If you want to use another carrier please let me know. All shipping for orders $35.00 and above in value includes insurance. Insurance on orders with a value below $35.00 is optional. All orders shall include tracking and carrier confirmation. Any additional confirmation requested shall be extra. A SIGNATURE MAY BE REQUIRED FOR LARGER ORDERS.
Shipping charges shall be based on actual cost. Small orders of 1-2 bars will be shipped first class mail in a padded envelope unless otherwise requested. Insurance will be provided only upon the buyer's request. All other orders are shipped via USPS by whichever method provides the best rate available. If you want to use another carrier please let me know. All shipping for orders $35.00 and above in value includes insurance. Insurance on orders with a value below $35.00 is optional. All orders shall include tracking and carrier confirmation. Any additional confirmation requested shall be extra. A SIGNATURE MAY BE REQUIRED FOR LARGER ORDERS.
REFUND POLICY,
Please note, returns are not accepted except as outlined below.
1-10 Days after soap has been received: If you are not fully satisfied with your purchase please notify me for a full refund. If you prefer, a store credit or exchange will be offered. Buyer pays shipping costs for returns and replacement soaps. I may require you to return your purchase before issuing a credit or refund or exchange so please save the soap.
11-20 Days after soap has been received: If you are not satisfied with the soap a refund of 50% of the purchase price or a credit in that amount shall be offered. A full refund will only be offered for cause. I may require you to return your purchase before issuing a credit or a refund so please save the soap.
CAUSE DOES NOT INCLUDE THE WEAR AND TEAR SOAP IS SUBJECT TO UNDER NORMAL USE. CAUSE DOES NOT INCLUDE DAMAGE TO SOAP CAUSED BY MISHANDLING, IMPROPER USE OR IMPROPER STORAGE. CAUSE DOES NOT INCLUDE DAMAGE DUE TO EXPOSURE TO EXTREME TEMPERATURES DURING SHIPPING.
21+ DAYS AFTER RECEIPT OF YOUR PURCHASE. NO REFUNDS, CREDITS OR EXCHANGES SHALL BE OFFERED UNLESS AT THE DISCRETION OF SOAPS BY PAULA.
11-20 Days after soap has been received: If you are not satisfied with the soap a refund of 50% of the purchase price or a credit in that amount shall be offered. A full refund will only be offered for cause. I may require you to return your purchase before issuing a credit or a refund so please save the soap.
CAUSE DOES NOT INCLUDE THE WEAR AND TEAR SOAP IS SUBJECT TO UNDER NORMAL USE. CAUSE DOES NOT INCLUDE DAMAGE TO SOAP CAUSED BY MISHANDLING, IMPROPER USE OR IMPROPER STORAGE. CAUSE DOES NOT INCLUDE DAMAGE DUE TO EXPOSURE TO EXTREME TEMPERATURES DURING SHIPPING.
21+ DAYS AFTER RECEIPT OF YOUR PURCHASE. NO REFUNDS, CREDITS OR EXCHANGES SHALL BE OFFERED UNLESS AT THE DISCRETION OF SOAPS BY PAULA.
IN CASE OF DAMAGES
If your package is damaged please contact me immediately. Do not accept the package and be sure to sign with the carrier that you refuse delivery. If goods are damaged please save the package and all packing material and notify me immediately so a claim may be processed.
SALES TAX INFORMATION
Florida residents shall be charged 6% State sales tax . As a courtesy I will pay the county surtax. If an exception is to be made I will contact the buyer before processing the order . I do not collect sales tax on out of state purchases. Out of state residents should check whether a use tax is to be paid on the their purchase.
TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
TERMS ARE SUBJECT TO CHANGE WITHOUT NOTICE.
A NOTE ABOUT YOUR PRIVACY
Your personal and/or financial information is not shared with anyone. The information you provide is used only to process your order. If you would like to receive periodic updates about available soaps please let me know.